Refund Policy

At Folgers Coffee Store, we want every cup to be perfect. However, we understand that sometimes an order may not meet your expectations, or issues may arise during shipping. This Refund Policy outlines how we handle refunds, returns, and exchanges.

If you have any questions, please contact us at [email protected].

1. Eligibility for Refunds
We accept refund requests under the following conditions:

  • Damaged or Defective Products: If your item arrived damaged, opened, or defective (e.g., broken seal, damaged packaging affecting the product).

  • Incorrect Items: If you received an item different from what you ordered (e.g., wrong roast, wrong size).

  • Quality Concerns: If the product quality does not meet reasonable standards upon arrival (e.g., stale coffee due to packaging failure).

Note: We cannot accept refunds for simple changes of mind due to the perishable nature of food and beverage products. Please choose carefully when placing your order.

2. Time Frame for Requests
To be eligible for a refund, you must contact us within 14 days of receiving your order. Any requests made after this 14-day period may not be honored, except in exceptional circumstances at our discretion.

3. Refund Process
To request a refund, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and the email address used for the purchase.

  2. Provide Details: Please describe the issue and include clear photos showing the damage, defect, or incorrect item. This helps us process your claim quickly.

  3. Review: Our customer service team will review your request within 1-2 business days and notify you of the approval or rejection of your refund.

  4. Return Shipping (If Applicable): If a return is required, we will provide you with a return shipping label or instructions. In cases of our error (damage/defect/incorrect item), return shipping costs will be covered by us.

4. Refund Options
Once your refund request is approved, we will offer the following options based on your preference and the situation:

  • Full Refund to Original Payment Method: The full purchase price (excluding original shipping costs, unless the return is due to our error) will be credited back to your credit card or original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or credit card company.

  • Store Credit: We can issue store credit in the amount of the purchase price, which can be used for future purchases on our website. This option often results in faster processing.

  • Replacement: If you prefer, we can ship a replacement item for the defective or incorrect product at no additional cost to you.

5. Non-Refundable Items
The following items are not eligible for refunds:

  • Products that are returned after the 14-day window.

  • Products that have been used or consumed beyond a reasonable inspection.

  • Free samples or promotional items.

  • Shipping costs (unless the return is a result of our error).

6. Cancellation Refunds
If you cancel your order before it has been processed or shipped, you will receive a full refund to your original payment method. Once the order has been shipped, our standard 14-day return policy applies upon receipt.

7. Contact Us
For any questions regarding our Refund Policy, please reach out to us:
Email: [email protected]