Customer Service Policy

At Folgers Coffee Store, we are committed to ensuring that your shopping experience is as smooth and satisfying as your first morning cup. Please review our policies below. If you have any questions, don’t hesitate to contact us at [email protected].

1. Shipping & Delivery
We know you’re eager to enjoy your Folgers coffee. We process and ship orders promptly to get your coffee to you as quickly as possible.

  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays).

  • Shipping Carriers: We partner with reliable carriers to ensure your coffee arrives fresh and intact.

  • Tracking: Once your order ships, you will receive a confirmation email with tracking information so you can follow your package right to your door.

2. Returns & Refunds
Your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

  • Eligibility: If you received a defective, damaged, or incorrect item, please contact us within 14 days of delivery.

  • Process: To start a return, please email [email protected] with your order number and a photo of the issue (if applicable). Our team will guide you through the next steps.

  • Refunds: Once your return is approved, we will issue a refund to your original payment method. Please note that refunds may take a few business days to appear, depending on your bank.

3. Cancellations & Changes
Need to change your order? Please act fast.

  • Order Changes: If you need to modify or cancel your order, please contact us immediately. We will do our best to accommodate your request, but we cannot make changes once an order has entered the shipping process.

4. Product Freshness
We take great care in our inventory management to ensure that all products shipped from Folgers Coffee Store are fresh. We recommend checking the "Best By" date on your packaging upon arrival and storing your coffee in a cool, dry place to preserve its flavor.

5. Privacy & Security
Your privacy matters to us. Any personal information you provide—including your email address, phone number, and payment details—is securely processed and used solely for the purpose of fulfilling your order and improving your shopping experience. We never sell or share your information with third parties.

6. Contact Us
Our customer service team is here to brew up a solution for you.

  • Email: [email protected]

  • Response Time: We aim to respond to all inquiries within 24 hours on business days.

Thank you for choosing Folgers Coffee Store. We look forward to serving you